Important Change to Appointment System- 'Emergency Triage'
From Monday 5th March 2018 our appointment system will be changing slightly. Patients who feel that they require a home-visit or need to see or speak with a GP or Nurse urgently, ie that day, should phone the surgery between 8am-10:30am. The person who answers the call will ask about the nature of the problem and pass this to the 'emergency triage' team. The patient will then receive a call back, and will be given advice or allocated an appointment as appropriate. However, those who phone after 10:30am will be asked to call back between 2pm-4pm in the afternoon if they wish to discuss condition that cannot wait until the next day. This is to allow GPs time to carry out morning surgery, attend hospital patients, carry out home visits and catch up on important tasks like checking test results, hospital referrals and so on.
If your condition is thought to be life-threatening you should always call 999, as your GP surgery is not an emergency service
Spring 2018 Newsletter - now available to view on-line or pick up a copy from the Health Centre
Over the past few weeks our Patient Participation Group has stepped up it's campaign for a new health centre and hospital for Keith, to replace the current premises which are no longer fit for purpose.
Along with the GPs and staff at the Health Centre, the group's members are campaigning for the building of modern, purpose-built premises to enable the GPs and other healthcare professionals to deliver a wider range of health services in the local community.
A petition has been launched to further the cause, and is available to sign in various local shops and businesses; Banffshire Herald office, both pharmacies. Keith Leisure Centre, Tesco, Keith Motorists DIY shop, The Ashgrove Filling Station, the Mens' Shed, Keith Deli, NFU Offices Land Street and in Keith Health Centre itself. Please show your support and sign this.
To read about the latest progress in this campaign, please click on the following link: Campaign News
SPIRE ( Scottish Primary Care Information Resource)
NHS Scotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors' surgeries, NHS Scotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.
A new campaign is underway to inform patients across Scotland of the benefits of the service , and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.
You have a choice about your patient record being used in this way and have the right to opt out if you so wish.
To find out more go to spire.scot. Information leaflets and opt out forms are also available from Keith Health Centre.
VISION ONLINE SERVICES - BOOKING APPOINTMENTS AND ORDERING YOUR REPEAT PRESCRIPTIONS ONLINE
As of 1st November we are changing how our patients order prescriptions on-line. Registration forms to allow you to continue to do this via Vision On-line Services can be picked up from the Health Centre or downloaded via the Vision Online Services link which can be accessed in Further Information on our website. After completion of this form, please return it to the Health Centre along with a form of ID. Patients will also be able to book and cancel appointments on-line. This applies to routine GP appointments only.