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Keith Health CentreTurner StreetKeith, AB55 5DJTel: 0345 337 9944
Your records are held on our computer system. Keith Health Centre is registered under the Data Protection Act. Your medical record is kept securely by the practice and only those professionals who are directly involved in your care have access to your record e.g. your doctor, nurse, practice pharmacist. Other persons may only have access to your record with your written permission e.g. solicitors, insurance companies.
We place paramount importance on service and aim to meet your expectations on every occasion to provide you with health care and treatment. To achieve this we need accurate personal information from you which we review regularly to ensure we take into account any changes in your circumstances. We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act. We keep your information for other reasons; for example, to help us protect public health generally and to see that the Health Service runs efficiently, plans for the future, trains its staff and can account for its actions. Information may also be needed to help carry out medical or other health research for the benefit of everyone.
Sometimes the law requires us to pass on information: for example, to notify of a birth. Everyone working for the Health Service has a legal duty to keep information held about you confidential. You may be receiving care from other health-care professionals as well as your GP. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyones interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential.
The main reasons for which your information may be needed are:-
If at any time you would like to know more about how we use your information, you can speak to the Practice Manager or alternatively you may obtain a copy of the information we hold about you by making a Subject Access Request. There is a fee for this service. Applications for Subject Access can be made by contacting the health centre.
Our General Practice has formally adopted the British Medical Association Model Publication Scheme for General Practitioners in Scotland and for all enquiries relating to practice information which is contained in this scheme please contact:
The Practice ManagerKeith Health CentreTurner StreetKeith AB55 5DJ
The information within each Class is downloadable from the practice website www.nhsgrampian.org/keithhealthcentre or available in hard copy. Information available on the website (where applicable) is also available in hard copy format from the practice manager.
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
Patient areas in Keith Health Centre are suitable for wheelchair access. The main entrance door has a ramp and push button automatic doors. For patients with hearing aids, there is a Loop System at the reception desk. For those whose first language is not English, we have access to a translation service. This leaflet is also available in large print.
Patients and staff in the health centre have a right to be treated politely and with respect. Violent, aggressive or abusive behaviour towards staff or patients is completely unacceptable and will not be tolerated under any circumstances. Any behaviour which compromises the safety of staff or patients will be reported immediately to the police. Such behaviour can result in removal from the practice list.
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