Keith Health Centre

Turner Street, Keith, AB55 5DJ

Current time is 21:58 - Sorry, we're closed


Telephone: 0345 337 9944

Fax: 01542 881002

Prescriptions: 01542 881001

Why are GP Practices still working differently?

Posted on June 20th, 2021


Things are opening up, why not GP practices!

The pandemic is not over yet and the modelling suggests there is a 3rd wave on its way. We must protect Primary Care Teams and vulnerable patients by keeping contact to a minimum.

How are practices working now?

All appointments are being triaged – this means that people with the greatest need are being seen first.

What is Triage?

The Duty Team will assess every call on the triage screen and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc.

How do we Triage?

Duty clinicians will look at all the information available and make an assessment loosely based on: – ‘Hear it’ – phone consult, See it’ – video consult (Near Me) Feel it’ – face to face appointment.

Why do receptionists ask personal questions?

Put simply, because they have been asked to! Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.

What about emergencies?

If it is a genuine medical emergency then you should call 999 and ask for an ambulance. If you need emergency care but are not in imminent danger then you should call 111.

Where else can I get help?

  • NHS Inform has a wealth of information to help you help yourself – visit
  • Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too.

Please be patient. Primary Care Teams have been working incredibly hard throughout the Pandemic. Many of our teams are exhausted and they really are doing their best to help you. We, just like you, want to get back to as close as normal as possible as soon as possible, but we are not there yet.