Turner Street, Keith, AB55 5DJ
Telephone: 0345 337 9944 | Prescriptions: 01542 881001
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Autumn Public Holiday Closure Unused medicine – the costs in NHS Grampian Vacancy for Salaried GP Hayfever and other Allergies Letter to patients about the pressures facing general practice and how we are responding
The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. Our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We would respectfully remind patients that very often staff can be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with our patients we would like to ask you to read and take note of the types of behaviour that would be found unacceptable:
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.