Urgent Appointments/Triage

Urgent Appointments/ Triage

If you feel that you require a home visit or need to see or speak with a GP or nurse urgently ie that day, you should contact the surgery between 8am –10.00am. Reception staff will ask about the nature of the problem and pass this to the emergency triage team. You will then receive a call back and will be given advice or allocated an appointment as appropriate.

If you phone after 10.00am morning triage will be finished and you will be asked to call back between 2pm-3.30pm to discuss a condition that cannot wait until the next day. This is to allow GPs time to complete morning surgery, attend hospital patients, carry out home visits and catch up on tasks such as checking test results and hospital referrals.

Medical Emergencies

If  your condition is thought to be life-threatening, you should call 999.

Some examples of emergencies requiring hospital attendance are:-

• chest pains and/or shortness of breath,
• collapse, overdose,
• choking
• sudden severe bleeding
• accidents involving unconsciousness.

We recommend that patients living in rural areas keep a note of their postcode or six figure grid reference to assist the Scottish Ambulance Service in finding their address urgently. It would also be helpful to give instructions on accessing more remote addresses.